RETURNS 

All items must be UNWORN and UNWASHED in original condition with the tag still attached.  

The customer is responsible for the cost of returns. We do not refund  shipping costs. 

To return your product, you should mail your product to the return address that will be mentioned on the order packaging.

Face Masks and altered items are non-returnable.

CLEARANCE ITEMS:  Items bought on clearance cannot be returned or exchanged. A refund is not permitted.  

Please allow 3-5 business days for us to process your return once it has been delivered.  

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to the consumer’s specifications or are clearly personalized.
2. Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Sigi’Nommo reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

REFUNDS

We want you to be completely satisfied with your purchase. If the item that you received is defective, we accept returns for refunds within 10 days for Domestic orders and  21 days for International orders from the delivery date. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No refunds after 21 days.  

Please allow 3-7 business days for payment to be reflected in your account. 

EXCHANGES

No exchanges permitted on all items.

UNDELIVERED SHIPMENTS:  

In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued. 

HELP

If you have any further concern on exchange/return policies please sent us an email at:   

info@siginommo.com

Please allow 24-48 hours for a response.