Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received.
All items must be UNWORN and UNWASHED in original condition with the tag still attached. Sigi’Nommo reserves rights to refuse returns at its sole discretion.
Face Masks and altered items are non-returnable.
You are responsible for the cost of returns. We do not refund shipping costs.
CLEARANCE ITEMS: Items bought on clearance cannot be returned or exchanged. A refund is not permitted.
Please allow 3-5 business days for us to process your return once it has been delivered.
Notification for US consumers:
- To return your product, please contact us by email at firstname.lastname@example.org to confirm the return address.
All other customers should mail their products to the return address that will be mentioned on the order packaging after ONLY contacting us by email at email@example.com.
No exchanges permitted on all items.
In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
If you have any further concern on exchange/return policies please sent us an email at:
Please allow 24-48 hours for a response.